How
to order
Choosing
an item:
Use
the categories and links to manoeuvre around the website until you find the
item you are looking to purchase. If there is a "quantity" field (a
field is a box where you can type) next to the item, be sure to type in how
many of it you would like. Then click the "add selected to cart"
button to add this item to your shopping cart. If there is a "buy
now" button you can click on that to add 1 piece to the shopping cart.
Choosing
Size, Color, Style, etc.:
Sometimes
items, like clothing, have choices to specify the exact item you want. Examples
of this are sizes, colours, and styles. There may be others, depending on the
type of item you are ordering. Before you click "add to cart", select
which specifications you desire using the option switches for each choice.
The
shopping cart contents
Changing
your quantities:
Once
you have chosen your item(s), you are at the shopping cart page. You will see
all the items you have chosen and the running total charge. If you decide you
want a different quantity of an item that is already listed here, you can edit
the number by clicking in the field and replacing the current quantity with
your desired amount. You must click the "update quantity" button to
the right of the field for the changes to become active. If you want to delete
items, you can click on the "trash-bin" button to the very right of the
item.
Estimate
your shipping cost:
If you are browsing our shop as a guest, you will have the ability to estimate
your shipping cost by choosing your country and state/province. To update the
shipping cost, you must click on the "update" button. If you are
logged in as a customer, your shipping cost will be defined by the country and
state/province you used when setting up your account.
Getting additional items (continue shopping):
If there is more shopping you want to do, click continue shopping. That
will bring you back to the store pages where you can look around some more.
Finishing up (check out):
When you are ready to check out, click on the "check out" button. You
should then fill out the fields for your name, address, etc. and then click the
"submit" button. If you don't fill out the required fields (with a
red star), you will receive an error message. Use your back button and return
and fill out the required fields. If you are already a customer, you can log
into your account which will then take you to the next step.
Checkout Process - Step 1 of 3 - Delivery Information
Shipping
vs. Billing Address:
You
will notice that the address you entered before is listed as both your shipping
and billing address. If you would like the items shipped to a different
address, you can change that information here by clicking in the fields and
typing over what's there. If you want some items shipped to one address and
some to another, you may either place two separate orders or put your special
instructions in the field provided.
This is the last chance to choose your shipping method. Please make your selection and click on "continue checkout" to go to the next step.
Checkout Process - Step 2 of 3 - Payment Information
Terms and Conditions:
Before you can checkout, you need to agree to our terms and conditions by clicking in the checkbox.
From time to time we send registered site users special discount coupons. If you have been favoured with one of these you can enter the discount code (Redemption Code) in the box provided.
Payment Method:
Here you can make your selection for the preferred payment method.
- Direct Bank Deposit: If you are into "online banking" we suggest you choose the "Direct Bank Deposit" method.
- PayPal (Credit Card): If you want to pay by credit card, we suggest to use PayPal (click here to find out more).
- Cheque: If you would like to send us a cheque, use this method.
- Cash/Cheque on pickup: If you want to pay for your goods when you pick them up at our place, choose this method.
Enter these into the box below and click "continue checkout" to go to the next step.
Checkout Process - Step 3 of 3 - Order Confirmation
Please review all your details and click "confirm order" to finish the process. Once your order has been processed, you will receive an order confirmation by email. You can review your previous orders by logging into your account. Once an order has been made, it can't be altered or canceled.
General
questions
Is this Secure?
The area where you enter your credit card information is on a secure, encrypted
server. We never get to see your credit card details or bank account numbers. This is the highest level of internet security. The rest of the site is
not on the secure server however, as there is no reason for it to be. Only the section
where your credit card information is transferred is secure. When you leave
this area, your web browser may give you a warning message saying that you are
no longer on a secure server. This is a generic message and it is nothing to
worry about.
All our prices are in NZ$. If you are a New Zealand customer, the prices include 12.5% GST and you will see the GST amount at the checkout process. If you are an Australian customer, the prices shown are without GST. For this to be displayed correctly, you need to be logged into your account and have set up an Australian billing address.
Error
Messages
Your
Shopping Cart is Empty:
If you click Change Quantity with no number in the quantity field on the
subtotal page, you will get this error. Be sure you enter a quantity. If you
want to remove the item from your order, put a zero in the field.
Missing Information:
You haven't filled out the entire address section of the order page. Please go
back and make sure every field with a checkmark next to it has something in it.
Shipping Unavailable:
Shipping by certain methods to certain places may not be available. Please go
back and either change the shipping method or the shipping address.
Credit
Card Error:
While
processing your card there was an error. The specific error will be listed. If
it says Invalid Card Number, go back and double check that you entered it
correctly.
